Privacy Policy

Last updated: [DATE] Remember Me Gems ("we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit remembermegems.com or place an order with us. 1. INFORMATION WE COLLECT Information you provide to us: - Contact information (name, email, phone number, shipping address) when you place an order, contact us, or schedule a conversation. - Order information, including your gemstone, shape, symbol, inlay color, lettering style, and initials selections made in the Remember Me Gems Studio. - Information about your loved one that you choose to provide, including their first and last name, year of birth, and year of passing, which is used solely to personalize your order and its packaging. - Payment information, processed securely through Square. We do not store your full credit card number on our servers. - Any information you provide when submitting a Special Request or scheduling a conversation with us. Information collected automatically: - Basic technical information such as browser type, device type, and pages visited, which helps us maintain and improve the site. 2. HOW WE USE YOUR INFORMATION We use the information we collect to: - Process and fulfill your order, including shaping, engraving, and inlaying your Remember Me Gem. - Communicate with you about your order, including shipping your ash collection kit and finished gem. - Respond to questions, special requests, and customer service needs. - Improve our website, products, and services. - Comply with legal obligations. We do not use information about your loved one for any marketing purpose, and we do not advertise or disclose personalization details (such as pouch engraving) that are intended as a surprise element of your order. 3. HOW WE SHARE YOUR INFORMATION We do not sell your personal information. We may share information with: - Service providers who help us operate our business, such as Square (payment processing), shipping carriers, and our website and order-management systems. - Law enforcement or other parties when required by law. 4. HANDLING OF CREMATION ASHES Ashes sent to us are handled with care and respect throughout our process, as described on our Our Promise and How It Works pages. Any unused ashes are returned to you with your finished gem. Ashes are not considered "personal information" under most privacy laws, but we treat them, and the information identifying whose ashes they are, with the same care and confidentiality as your other sensitive information. 5. DATA SECURITY We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security. 6. DATA RETENTION We retain your information for as long as necessary to fulfill your order, comply with our legal obligations, resolve disputes, and enforce our agreements. 7. YOUR CHOICES You may contact us at any time to ask what information we have on file, request corrections, or request deletion of your information, subject to our legitimate business and legal needs (for example, order and tax records). 8. CHILDREN'S PRIVACY Our website and products are not directed to children, and we do not knowingly collect personal information from children under 13. 9. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent changes. 10. CONTACT US If you have questions about this Privacy Policy, please contact us at careteam@remembermegems.com or 505-808-GEMS.